Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fussionkartcustomercare@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at fussionkartcustomercare@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items) and perishable goods (e.g., food or plants). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you have any questions or concerns about your specific item, please get in touch with us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must still be unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at fussionkartcustomercare@gmail.com.
100% Secure Shopping | Easy Return | COD Available
We are dedicated to providing a safe shopping experience, ensuring simplicity and ease for our customers.
Easy Returns
You have 7 days to request a return after receiving your order. Customers are requested to raise return queries within this timeframe. Our customer support team is available anytime to assist with order, payment, or shipment issues.
Please Note: Due to hygiene reasons, certain items such as personal care products are not returnable.
How to Return a Product
- Visit the Return Center and fill out the returns form. Once you submit your request, you will receive a confirmation email.
- We typically respond to return requests within 24 working hours and schedule a reverse pickup.
- You’ll receive an email with further instructions for returning your product.
Important: Please return products in their original packaging along with the receipt or bill.
Refund Process
Refunds will be processed to the original payment method once the returned shipment is received and inspected at our facility.
- For COD (Cash on Delivery) orders, a link will be sent to your registered mobile number. You will need to fill in your bank details to redeem the refund amount.
- Refunds typically take 24 working hours to process and may take an additional 4-5 working days to reflect in your account.
Order Cancellation
You can request an order cancellation by emailing us at fussionkartcustomercare@gmail.com.
- If your order has already been shipped, you can simply reject the package at the time of delivery and return it.
International Orders
For international orders, please contact us at fussionkartcustomercare@gmail.com or call +91 85915 36918.
Important: To be eligible for a return, products must be unused, with the seal unbroken, and in the same condition as when you received them. Items must include the original packaging, tags, and bill.